JAGGAER Sub‑Processors

    JAGGAER Sub-processors List

    NOTE: Not all listed sub-processors are applicable to all clients.

    For a list of Sub-processors applicable to a JAGGAER customer or other clarification, please contact privacy@jaggaer.com

    For additional information about sub-processors engagement process, safeguards and international Data Transfers Mechanisms please visit Data Privacy and Control page.

    THIRD-PARTY SOFTWARE AND/OR SERVICES

    Sub-processor

    Location of Processing

    Purpose of Processing

    Amazon Web Services (AWS)

    United States Germany
    Ireland
    UK

    Infrastructure as a service (IAAS) and platform as a service (PAAS).
    NOTE: For EU based Clients, data is processed in Germany, or Ireland.
    For UK and APAC based Clients, data is processed in UK.

    AppZen, Inc

    		 United States
    India

    Add-on functionality that enables high accuracy automated invoice capture, with optional automated email responses to supplier invoice queries

    Salesforce.com

    United States

    Support portal ticketing system.

    8×8

    United States

    Communication Platform, which is used for Technical Support calls and real-time analytics to improve productivity and customer experience.

    Forethought

    United States

    AI based automation platform for Global Customer Care Support

    Abbyy

    United States
    Netherlands
    Australia

    Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices

    Adobe

    Global – Location of customer’s Adobe account

    AdobeSign electronic signature for documents processed by JAGGAER Contracts+.
    NOTE: Location of processing will in the country where customer managed AdobeSign account is located.

    Aha!

    United States

    Hosting of JAGGAER Engage
    NOTE: Optional use, JAGGAER Engage is a forum for our customers to submit their feature requests for how we can enhance our solutions.

    B2B Router 

    Germany

    Provides a PEPPOL access point for customers to receive eInvoices from suppliers globally.

    BeeliveIT (Step)

    Italy

    Provides interfaces with Public Administration systems in full compliance with the general principles of the Digital Administration Code for Italy.
    NOTE: Applicable to Italian Clients only.

    Beroe, Inc 

    Ireland

    JAGGAER Category Intelligence Beroe Live.AI – in conjunction with JAGGAER category management product.

    Bottomline Technologies

    United States

    Provides integrated AP payments as a service through JAGGAER Pay – Paymode X.

    Concord Fax Service

    United States

    Add-on feature providing a fax service to distribute purchase orders within indirect procurement solutions.

    DocuSign

    Global – Location of customer’s DocuSign account

    Electronic signature for documents processed by JAGGAER Contracts/Contract +
    NOTE: For JAGGAER Contract DocuSign location of processing in either US or Europe at the customer’s request.
    For JAGGAER Contracts+, DocuSign location of processing will in the country where customer-managed DocuSign account is located.

    Finexio

    United States

    Provides integrated AP payments as a service through JAGGAER Pay

    4GFactor

    Mexico
    United States

    Provides eInvoice compliance components such as the verification of eInvoices with government tax authorities in specific countries.

    Google

    United States
    Europe

    Provider of the DialogFlow service used to process JAGGAER Assist (if used) interactions and provider of the reCAPTCHA service.
    NOTE: Google does not store any personal data

    Interfax Fax Service

    United States

    Add-on feature providing a fax service to distribute purchase orders from customer to supplier within indirect procurement.

    Kinamu

    Austria

    SAP services and outsourcing.
    NOTE: Personal data involved is limited to data that could be contained in customers’ transactional documentation.

    Pendo

    United States

    Usage analysis of the JAGGAER Applications via a subscription to JAGGAER Adopt.

    Qlikview

    Sweden

    Business intelligence for direct analytics.

    SnowFlake

    United States
    Germany

    Cloud-based data warehouse supporting JAGGAER Analytics.
    NOTE: For EU, UK and APAC based Clients, data is processed in Germany.

    Sovos

    Sweden Germany

    Provides eInvoice compliance components such as digital signature, government portal retrieval and secure legal archiving of electronic invoices.

    Sphera (RiskMethods)

    Germany
    United States

    JAGGAER Sphera (RiskMethods) Integration is used to support proactive risk identification, assessment and mitigation in the Supply Chain Risk Management services.

    TealBook

    Canada

    JAGGAER Diversity Supplier management Integration.

    The Smart Cube – TSC

    United Kingdom India

    JAGGAER Category Intelligence The Smart Cube AmplifiPro – in conjunction with JAGGAER category management product.

    Trustflow

    United States
    India

    Digital mailroom service to automate the data capture of invoice documents.

      JAGGAER AFFILIATES provide global support, professional and/or technical services

      JAGGAER Entity

      Location

      BravoSolution APAC Pty. Ltd.

      Australia

      BravoSolution España S.A.

      Spain

      BravoSolution France S.A.S.

      France

      BravoSolution Italia S.p.A.

      Italy

      BravoSolution S.p.A.

      Italy

      BravoSolution UK Limited

      United Kingdom

      BravoSolution Benelux B.V.

      The Netherlands

      BravoSolution Nordics OY

      Finland

      Docskiff India Private Limited

      India

      JAGGAER Arabia for Information Technology

      Saudi Arabia

      JAGGAER Asia Pacific Pte Ltd.

      Singapore

      Jaggaer Austria GmbH

      Austria

      Jaggaer Deutschland GmbH

      Germany

      Jaggaer FZ-LLC

      Dubai, UAE

      JAGGAER Serbia DOO Beograd

      Serbia

      JAGGAER, LLC

      USA