JAGGAER Sub‑Processors

    JAGGAER Sub-processors List

    NOTE: Not all listed sub-processors are applicable to all clients.

    For a list of Sub-processors applicable to a JAGGAER customer or other clarification, please contact privacy@jaggaer.com

    For additional information about sub-processors engagement process, safeguards and international Data Transfers Mechanisms please visit Data Privacy and Control page.

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    THIRD-PARTY SOFTWARE AND/OR SERVICES

    Sub-processor

    Location of Processing

    Purpose of Processing

    4GFactor

    Mexico
    United States

    Provides eInvoice compliance components such as the verification of eInvoices with government tax authorities in specific countries.

    8×8

    United States

    Communication Platform, which is used for Technical Support calls and real-time analytics to improve productivity and customer experience.

    Abbyy

    United States
    Netherlands
    Australia

    Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices

    Adobe

    Global – Location of customer’s Adobe account

    AdobeSign electronic signature for documents processed by JAGGAER Contracts+.
    NOTE: Location of processing will in the country where customer managed AdobeSign account is located.

    Aha!

    United States

    Hosting of JAGGAER Engage
    NOTE: Optional use, JAGGAER Engage is a forum for our customers to submit their feature requests for how we can enhance our solutions.

    Amazon Web Services (AWS)

    United States
    Germany
    Ireland
    UK
    UAE

    Infrastructure as a service (IAAS) and platform as a service (PAAS).
    NOTE: For EU based Clients, data is processed in Germany or Ireland.
    For UK and APAC based Clients, data is processed in UK.
    For UAE, Morocco, Türkiye, Pakistan, and Egypt based Clients data is processed in the UAE.

    AppZen, Inc

    United States
    India

    Add-on functionality that enables high accuracy automated invoice capture, with optional automated email responses to supplier invoice queries

    B2B Router

    Germany

    Provides a PEPPOL access point for customers to receive eInvoices from suppliers globally.

    BeeliveIT (Step)

    Italy

    Provides interfaces with Public Administration systems in full compliance with the general principles of the Digital Administration Code for Italy.
    NOTE: Applicable to Italian Clients only.

    Beroe, Inc

    Ireland

    Provides category intelligence in conjunction with JAGGAER category management product.

    Bottomline Technologies

    United States

    Provides integrated AP payments as a service through JAGGAER Pay – Paymode X.

    ChatLingual, Inc.

    United States

    Customer support and language interpretation software.

    Comarch Inc

    Poland
    KSA

    Supports JAGGAER eInvoice compliance components such as creation of outgoing invoices in a legally compliant format.
    NOTE: Data for EU based clients is processed in Poland, and for KSA based clients in KSA.

    Concord Fax Service

    United States

    Add-on feature providing a fax service to distribute purchase orders within indirect procurement solutions.

    DocuSign

    Global – Location of customer’s DocuSign account

    Electronic signature for documents processed by JAGGAER Contracts/Contract +
    NOTE: For JAGGAER Contract DocuSign location of processing in either US or Europe at the customer’s request.
    For JAGGAER Contracts+, DocuSign location of processing will in the country where customer-managed DocuSign account is located.

    Finexio

    United States

    Provides integrated AP payments as a service through JAGGAER Pay

    Google

    United States
    Europe

    Provider of the DialogFlow service used to process JAGGAER Assist (if used) interactions and provider of the reCAPTCHA service.
    NOTE: Google does not store any personal data

    Interfax Fax Service

    United States

    Add-on feature providing a fax service to distribute purchase orders from customer to supplier within indirect procurement.

    Kinamu

    Austria

    SAP services and outsourcing.
    NOTE: Personal data involved is limited to data that could be contained in customers’ transactional documentation.

    Pendo

    United States

    Provides user guides and usage analysis in JAGGAER Adopt and JAGGAER Advise.

    Salesforce.com

    United States

    Support portal ticketing system.

    SnowFlake

    United States
    Germany
    UK

    Cloud-based data warehouse supporting client data extraction, AI features of JAGGAER Platform and JAGGAER Analytics.
    NOTE: For EU/EEA, APAC and UAE based Clients, data is processed in Germany. For UK based clients data is processed in UK.

    Sovos

    Sweden
    Germany

    Provides eInvoice compliance components such as digital signature, government portal retrieval and secure legal archiving of electronic invoices.

    TealBook

    Canada

    JAGGAER Diversity Supplier management Integration.

    Trustflow

    United States
    India

    Digital mailroom service to automate the data capture of invoice documents.

    JAGGAER AFFILIATES provide global support, professional and/or technical services

    JAGGAER Entity

    Location

    JAGGAER APAC Pty. Ltd.

    Australia

    JAGGAER Canada Holdings ULC

    Canada

    BravoSolution España S.A.

    Spain

    BravoSolution France S.A.S.

    France

    BravoSolution Italia S.p.A.

    Italy

    BravoSolution S.p.A.

    Italy

    BravoSolution UK Limited

    United Kingdom

    JAGGAER Benelux B.V.

    The Netherlands

    JAGGAER Nordics OY

    Finland

    Docskiff India Private Limited

    India

    JAGGAER Arabia for Information Technology

    KSA

    JAGGAER Asia Pacific Pte Ltd.

    Singapore

    JAGGAER Austria GmbH

    Austria

    JAGGAER Deutschland GmbH

    Germany

    JAGGAER FZ-LLC

    UAE

    JAGGAER Serbia DOO Beograd

    Serbia

    JAGGAER, LLC

    USA

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