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    JAGGAER Customer Support

    We cover the entire SaaS product lifecycle. No matter what your day throws your way, we’re here for you. Our full-service customer support model includes functional and technical support – reducing your downtime and getting you back to work. Be confident you’ll always have the help you need through the entire lifecycle. We’re always happy to assist you in resolving any problems as quickly as possible.

    Customer support agent

    The Global Customer Care Portal

    Have a question? The Global Customer Care Portal provides a quick connection to JAGGAER support and allows you to submit and track support request tickets. You can also search through our detailed knowledge base.

    Global Customer Care Portal: What you will find

    Resources on Demand

    Browse frequently asked questions, product documentation and release notes, and watch training webinars.

    New release details

    Access a database of information on each software product release.

    Always-on support

    Get emergency online support and submit incidents, receive updates and track the progress of an incident on a 24/7/365 basis.

    Complete incident tracking

    Portal requests notify a Customer Support Specialist of an incident automatically, complete with an Incident Tracking Number.

    Global phone support

    Please use the correct phone number below for the JAGGAER ONE feature you need assistance with.