At JAGGAER, our number one focus is customer success. This goal drives everything we do, from our product innovations to the implementation process; the entire JAGGAER team strives every day to ensure that we exceed our customers’ expectations, and they feel supported.
That’s why we are especially proud to be placed in the Customers’ Choice zone in the 2021 Gartner Peer Insights ‘Voice of the Customer’ Report for Procure-to-Pay Suites. The Gartner Peer Insights ‘Voice of the Customer’ report uses customer reviews from Gartner Peer Insights categories to provide existing customers’ perspective of solution vendors.
These reviews give insight into how satisfied customers are with a vendor’s product, as well as their overall experience with the vendor, including solution support, implementation effort, and solution features.
Customer reviews go through a strict validation process to ensure their authenticity. Reviews must represent a broad mix of enterprise clients, all from different industries, sizes and regions. Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.
Combining this peer perspective and detailed reviews along with expert analyst research should be vital in your vendor selection process, as you’ll get insights from customers who currently use the solutions.
JAGGAER was among 10 vendors assessed in this report, and one of only three to be named in the Customers’ Choice zone.
Your Success is Our Success
Customer success is at the very core of everything we do here at JAGGAER. Receiving this Customers’ Choice distinction is a testament to that. We are going to continue to innovate and push our solutions to new heights so that we can deliver the best value to our customers.
To go along with this Customers’ Choice distinction JAGGAER is also the only suite vendor who ranks in the top three across four different Gartner Peer Insights markets based on the number of reviews received in the last 12 months.
Our overall ratings in these four Gartner Peer Insights markets as of March 24 are:
Strategic Sourcing Application Suites: Ranking 1st with a rating of 4.7/5.0 with 27 reviews
Procure-to-Pay Suites: Ranking 3rd with a rating of 4.6/5.0 with 56 reviews
Contract Lifecycle Management (CLM) Solutions: Ranking 3rd with a rating of 4.5/5.0 with 18 reviews
Multienterprise Supply Chain Business Networks: Ranking 3rd with a rating of 4.4/5.0 with 14 reviews
Here are some customer excerpts that contributed to our 2021 Procure-to-Pay Suites Customers’ Choice distinction:
- “A near perfect solution. We (system administrators and end-users) are very well served and have been very pleased with JAGGAER’s product, which allows clients considerable access to configure and customize the applications to best suit their needs. JAGGAER’s Customer Support Team is highly responsive and always available.” – Director of E-Commerce in Education
- “JAGGAER provides significant efficiency gains through easy-to-use platform. Connecting electronically to suppliers through the Jaggaer supplier network, robust rule possibilities, and their unlimited user model was a key differentiator between the competitors. The in-house professional services team went above and beyond to ensure our specific requirements were met and in the tight timeline we required.” – Director of Accounting
- JAGGAER – A must have for Higher Ed procurement. I’ve implemented Jaggaer’s full suite solution at two Higher Education Universities and now their Sourcing & Contracts modules at my current employer. Their solution has always been a ‘game changer’ for the organizations I’ve worked for and implemented. I love the efficiencies created in using their solution.” – VP Sourcing and Contracts in Education
- “Top notch service on top of a great eProcurement solution. Customer focus is excellent and their willingness to support whatever solutions we need. Quick response on issues and service team knowledge is top notch. Sales rep. continues to check in to ensure all is working fine. ” – Associate Director of Procurement in Manufacturing
You can read more JAGGAER reviews here.
I want to thank all the JAGGAER customers who took the time to share their feedback. These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction.
If you have any feedback for or about JAGGAER I encourage you to join the Gartner Peer Insights community and leave a review for us here.
