How TK Elevator actively digitized procurement to reduce manual effort, increase transparency, and support a global service business
- Procure to pay software replaces legacy systems with a single, integrated flow, reducing everyday procurement workload by around 50%
- eProcurement platform digitizes requisition-to-PO and spare parts ordering, enabling systems to transact automatically without manual intervention
- Procurement analytics and workflow visibility give teams real-time insight into approvals and cycle times, improving control and operational focus
Jaggaer is our digital backbone. It will be there and revolutionising also our service business.
Moritz Morgner, Senior Manager Procurement Process at TK Elevator
Executive Summary
TK Elevator replaced fragmented legacy procurement systems with JAGGAER to create a single, global procure-to-pay platform. Operating in a highly service-driven environment, the company needed to reduce manual workload, improve transparency, and better support field operations—particularly spare parts ordering for mechanics. By implementing JAGGAER across sourcing, contracts, eProcurement, order management, and spend analytics, TK Elevator digitized end-to-end procurement workflows. Integration with internal systems enabled “system-to-system” processing, eliminating emails and manual touchpoints. JAGGAER now serves as TK Elevator’s digital backbone, supporting standardized processes, faster approvals, and a scalable foundation for global rollout and future service innovation.
Business Impact
50% reduction in everyday procurement work, significantly decreasing manual effort across procurement and field operations.
End-to-end electronic spare parts ordering enabled, eliminating email-based coordination with field mechanics.
Approval cycle times fully visible and controlled, improving transparency and operational decision-making.
Challenge
TK Elevator relied on multiple disconnected procurement tools, creating manual work, limited transparency, and delays—especially for spare parts ordering in the field. Procurement needed a unified platform to centralize data, automate workflows, and support global standardization without disrupting daily service operations.
Solution
TK Elevator implemented JAGGAER as a full procure-to-pay platform to unify sourcing, contracts, eProcurement, order management, and analytics. The solution digitizes workflows end to end, integrates seamlessly with internal systems, and provides transparency across approvals and operations, enabling efficiency, standardization, and scalability across global service and procurement teams.
