Professional Services

Optimizing Your Software for Success.

We Want to Help You Succeed

JAGGAER wants you to get the maximum return out of your investment. Through our wide range of services and support options, we help you optimize your software solutions to meet your business needs, transforming your Source-to-Pay process, and streamlining your supply chain.

IMPLEMENTATION

Implementation is crucial to the success of your software deployment. An effective implementation results in greater user adoption and a faster return on investment. It also ensures that the software is optimized to meet your specific goals.

The JAGGAER Services Team offers a broad portfolio of services to help you successfully implement your solutions, whether you are a new customer or want to add more modules and features. Our services include initial deployment, overall project governance, day-to-day project management, business process & solution consulting, and technical consulting.

We rely on an event based approach using project phases to ensure a predictable project experience and to accelerate the speed in which JAGGAER solutions deliver value. Our teams work closely to understand customer specific needs and goals to recommend JAGGAER best practices for that solid foundation.

JAGGAER Implementation Process Phases Graphic

SUPPLIER ENABLEMENT

A signature advantage at JAGGAER is our dedicated Supplier Integrations and Supplier Support Teams. These supplier-focused teams work on your behalf to ensure you and suppliers maximize your relationship to drive value in your business.

Our objective is to:

  • Eliminate your day-to-day burden of supplier enablements.
  • Allow you to focus instead on their strategic procurement initiatives like preferred supplier positioning, contract management and supplier sourcing.

The JAGGAER Supplier Integrations and Support Team is at your side acting as:

  • Your Consultants: We work with you to develop your overall supplier enablement strategy.
  • Your Project Manager: We manage the entire enablement process on your behalf by facilitating project kick-off, determining project tasks and assignments, driving all parties to the targeted dates, providing status updates, organizing testing, and coordinating production migration.
  • Your Experts: We complete enablements based on proven methodology and experience with a keen awareness of supplier nuances that allows for shortened implementation times. v
  • Your IT: We provide one-on-one supplier technical support and education assisting suppliers with issues and questions so that you don’t have to.
  • JAGGAER replaces inefficient one-on-one interactions with a streamlined one-to-many model to reinforce the supplier-buyer connection.

Integration Services

Integrating JAGGAER with your other systems is an integral part of our platform. JAGGAER has integrated with over 40 different ERP/Financial systems.

The JAGGAER services and support team is structured to implement and support these integrations. The JAGGAER implementation team brings years of experience and a deep tool set to your project. Your technical consultant is engaged in all phases of your implementation project. The JAGGAER customer support team will continue to monitor and support your integrations in production.

PLAN

  • Provide technical specifications and conduct technical workshop.
  • Review best practice mappings.
  • Determine integration approach.

CONFIGURE

  • Develop integrations between systems.
  • Working sessions to refine requirements.
  • Perform end unit testing.

VALIDATE

  • Support client testing.
  • Migrate integrations.

GO LIVE

  • Support client production use.
  • Transition to support to provide technical support of production systems and upgrades.

POST LIVE

  • Monitor production integrations for issues.
  • Assist with upgrade testing and changes.

Customer Support

24/7/365, our Customer Support Portal is open to you as are our technicians who will take your call around the clock to ensure your system is running smoothly and your events go off without a hitch. JAGGAER customer support is more than a call center, we are your functional, business and technical support as well as your supplier support.

Business and Solution Support

As business needs change, so does your system configuration, workflow and integrations: JAGGAER Support Technicians will work with you to analyze your needs and help you make adjustments.

Technical Support

Our Support Engineers provide more than just call center support.  We are a dedicated team of technical support analysts who work to understand your business, your integrations and your end-to-end procurement solution ensuring all resolutions meet your business needs.

Supplier Support

When your suppliers need help with JAGGAER solutions, our technicians are just a phone call away.

JAGGAER Solutions Portal

  • Instant 24-hour access to JAGGAER Support Portal over the Internet
  • Access to searchable Knowledge Articles, also provides a link to the JAGGAER Product Release Library and Cloud Reports
  • Immediate confirmation that we have received your incident
  • The ability to view and track all of your incidents in a centralized location

Value Assessment

The JAGGAER Value Consulting Program provides a fast, high impact analysis to identify valuable opportunities to improve your organizations operational effectiveness. This work may consist of several consultative sessions in which our teams collaborate to build a solution roadmap and implementation plan designed to generate immediate benefit with the least amount of risk.

Subject matter experts highlight best practices and process improvements for consideration and adoption. Benchmarking standards and metrics provide visibility of your organization relative to your peers.

Extended Care

Some organizations may desire additional post LIVE support as they roll out to their entire organization. The Extended Care offering provides additional one on one training to administer the solution, updates and adjustments to the solution that have been uncovered through LIVE use, ability to add workflow configuration and document format changes. This bridge program is intended to supplement the project team with coaching and support to enable end user adoption.

Solution Optimization

Optimization Services are designed to help you maximize the value of your JAGGAER investment. We offer a wide variety of services to help you realize value more quickly such as:

  • Defined Focused Engagement – designed to work on specific areas of concern that our customer has already identified
  • Comprehensive Focused Engagement – this engagement begins in a more undefined manner, as the JAGGAER team will review system setup and business process and provide recommendations to optimize usage.

Education and Training

At JAGGAER, we offer training and education opportunities throughout our customer’s lifecycle. By combining practical product knowledge with best practices, JAGGAER University offers training for both new and experienced users. We offer a wide range of training topics in addition to our extensive eLearning library. There’s a training path for everyone.

JAGGAER includes training and education in our implementation methodology as well as an annual training subscription providing access to virtual training classes and eLearning courses in our learning portal. We believe in education at the right time and through the right channel in order to optimize your use of the JAGGAER solution suite.

  • Product Orientation: These sessions, which can be conducted on-site or remotely, provide foundational product knowledge to kick off your project!
  • Virtual Classes: These two-hour, interactive, web-based sessions provide a way for JAGGAER customers to focus on specific areas of learning for short periods of time.
  • eLearning Library: Learn at your own pace with video snippets and eLearning courses you can access wherever and whenever you choose.
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