JAGGAER Sub‑Processors

JAGGAER Sub-processors List

NOTE: Not all listed sub-processors are applicable to all clients.

For a list of Sub-processors applicable to a JAGGAER customer or other clarification, please contact privacy@jaggaer.com

For additional information about sub-processors engagement process, safeguards and international Data Transfers Mechanisms please visit Data Privacy and Control page.

Don't miss any important update!

Please subscribe here to receive updates of the Sub-processors List

THIRD-PARTY SOFTWARE AND/OR SERVICES
Sub-processor	Location of Processing	Purpose of Processing
4GFactor	Mexico United States	Provides eInvoice compliance components such as the verification of eInvoices with government tax authorities in specific countries.
8×8	United States	Communication Platform, which is used for Technical Support calls and real-time analytics to improve productivity and customer experience.
Abbyy	United States Netherlands Australia	Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices
Adobe	Global – Location of customer’s Adobe account	AdobeSign electronic signature for documents processed by JAGGAER Contracts+. NOTE: Location of processing will in the country where customer managed AdobeSign account is located.
Aha!	United States	Hosting of JAGGAER Engage NOTE: Optional use, JAGGAER Engage is a forum for our customers to submit their feature requests for how we can enhance our solutions.
Amazon Web Services (AWS)	United States Germany Ireland UK UAE	Infrastructure as a service (IAAS) and platform as a service (PAAS). NOTE: For EU based Clients, data is processed in Germany or Ireland. For UK and APAC based Clients, data is processed in UK. For UAE, Morocco, Türkiye, Pakistan, and Egypt based Clients data is processed in the UAE. Amazon S3, Amazon Textract, and Amazon Bedrock Runtime are additionally used to support AI-powered contract analysis features within JAGGAER specific contract modules. NOTE: Data processed via S3, Textract and Bedrock services is not retained by AWS beyond the duration of each request and is not used to train or improve AWS models.
Anthropic Inc.	US	Provision of large language model (Claude) inference services via Amazon Bedrock, used to power AI-driven contract analysis features within JAGGAER Contract with AI, including clause extraction, comparison, and summarisation. NOTE: Data processed via these services is not retained beyond the duration of each request and is not used to train or improve models.
AppZen, Inc	United States India	Add-on functionality that enables high accuracy automated invoice capture, with optional automated email responses to supplier invoice queries
B2B Router	Germany	Provides a PEPPOL access point for customers to receive eInvoices from suppliers globally.
BeeliveIT (Step)	Italy	Provides interfaces with Public Administration systems in full compliance with the general principles of the Digital Administration Code for Italy. NOTE: Applicable to Italian Clients only.
Beroe, Inc	Ireland	Provides category intelligence in conjunction with JAGGAER category management product.
Bottomline Technologies	United States	Provides integrated AP payments as a service through JAGGAER Pay – Paymode X.
ChatLingual, Inc.	United States	Customer support and language interpretation software.
Comarch Inc	Poland KSA	Supports JAGGAER eInvoice compliance components such as creation of outgoing invoices in a legally compliant format. NOTE: Data for EU based clients is processed in Poland, and for KSA based clients in KSA.
Concord Fax Service	United States	Add-on feature providing a fax service to distribute purchase orders within indirect procurement solutions.
DocuSign	Global – Location of customer’s DocuSign account	Electronic signature for documents processed by JAGGAER Contracts/Contract + NOTE: For JAGGAER Contract DocuSign location of processing in either US or Europe at the customer’s request. For JAGGAER Contracts+, DocuSign location of processing will in the country where customer-managed DocuSign account is located.
Finexio	United States	Provides integrated AP payments as a service through JAGGAER Pay
Google	United States Europe	Provider of the DialogFlow service used to process JAGGAER Assist (if used) interactions and provider of the reCAPTCHA service. NOTE: Google does not store any personal data
Interfax Fax Service	United States	Add-on feature providing a fax service to distribute purchase orders from customer to supplier within indirect procurement.
Kinamu	Austria	SAP services and outsourcing. NOTE: Personal data involved is limited to data that could be contained in customers’ transactional documentation.
Pendo	United States	Provides user guides and usage analysis in JAGGAER Adopt and JAGGAER Advise.
Salesforce.com	United States	Support portal ticketing system.
SnowFlake	United States Germany UK	Cloud-based data warehouse supporting client data extraction, AI features of JAGGAER Platform and JAGGAER Analytics. NOTE: For EU/EEA, APAC and UAE based Clients, data is processed in Germany. For UK based clients data is processed in UK.
Sovos	Sweden Germany	Provides eInvoice compliance components such as digital signature, government portal retrieval and secure legal archiving of electronic invoices.
TealBook	Canada	JAGGAER Diversity Supplier management Integration.
Trustflow	United States India	Digital mailroom service to automate the data capture of invoice documents.

JAGGAER AFFILIATES provide global support, professional and/or technical services
JAGGAER Entity	Location
BravoSolution España S.A.	Spain
BravoSolution Italia S.p.A.	Italy
BravoSolution S.p.A.	Italy
BravoSolution UK Limited	United Kingdom
JAGGAER, LLC	USA
JAGGAER APAC Pty. Ltd.	Australia
JAGGAER Arabia for Information Technology	KSA
JAGGAER Asia Pacific Pte Ltd.	Singapore
JAGGAER Austria GmbH	Austria
JAGGAER Benelux B.V.	The Netherlands
JAGGAER Canada Holdings ULC	Canada
JAGGAER Deutschland GmbH	Germany
JAGGAER France SAS	France
JAGGAER FZ-LLC	UAE
JAGGAER INDIA PRIVATE LIMITED	India
JAGGAER Nordics OY	Finland
JAGGAER Serbia DOO Beograd	Serbia

Don’t miss any important update!

Please subscribe here to receive updates of the Sub-processors List