JAGGAER Sub-Processors

List of Sub-processors

JAGGAER conducts the majority of its data processing activities to provide software applications and services to its valued customers. However, JAGGAER also engages third-party service providers to offer additional software functionalities and services. All service providers are extensively vetted and, if they may access customer personal data while performing their services, they are required to undergo a security assessment and sign a Data Processing Addendum. This helps ensure that the service providers are protecting and managing any personal data they access in compliance with (i) JAGGAER’s privacy and security standards, (ii) requirements set forth in customer agreements and (iii) all applicable data privacy laws, including GDPR.

JAGGAER relies on the EU Standard Contractual Clauses (EU SCCs) and, where applicable the UK Addendum to the EU SCCs, as the personal data transfer mechanism. The EU SCCs are incorporated in the JAGGAER standard Data Processing Addendum to the Main Agreement, as well as in the Intercompany Data Processing Addendum signed with the JAGGAER Affiliates. The EU SCCs are applicable to all personal data transfers made to the sub-processors operating in Third Countries.

The list below is a general list of JAGGAER Sub-processors, engagement of the specific sub-processor depends on the scope of JAGGAER’s service used by each customer.

THIRD-PARTY SOFTWARE AND/OR SERVICES
Sub-processors	Location	Purpose of Processing
1. Abbyy	United States	Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices
2. Adobe Document Cloud	United States	Electronic signature for documents processed within the indirect procurement software applications
3. Aha!	United States	Optional – Hosting of JAGGAER Engage NOTE: JAGGAER Engage is a forum for our customers to submit their feature requests for how we can enhance our solutions. Customers who already have modules/products live with JAGGAER, and have access to the Customer Support Portal, can choose to access Engage. Only selected users at each customer will have access to the Support Portal and by proxy Engage – they will act as champions submitting requests on behalf of themselves and their company.
4. Amazon Web Services	United States / Germany / Ireland	Infrastructure as a service (IAAS) and platform as a service (PAAS) NOTE: For EU based Clients, data is processed in Germany Ireland
5. Concord Fax Service	United States	Add-on feature providing a fax service to distribute purchase orders from customer to supplier within the indirect procurement software applications
6. DocuSign	United States / Europe	Electronic signature for documents processed by JAGGAER Contracts/Contracts+
7. EdgeVerve	Global	Add-on functionality for contracts risk analysis or robotic process automation. Not applicable to new Clients.
8. EDM Americas, Inc.	United States	Digital mailroom service
9. Google	United States / Europe	Provider of the DialogFlow service used to process JAGGAER Assistant (if used) interactions and provider of the reCAPTCHA service. NOTE: Google does not store any personal data. Personal data involved in the JGR Assistant process are not stored by Google. JAGGAER is using DialogFlow in the way that no Customer’s confidential or personal data is being shared by default with Google. DialogFlow is able to see only the search/intents/queries put by Service User in the JAGGAER Assistant, like for example “Show me the running RFQs”. Logs containing personal data (names, usernames etc.) are being stored in JAGGAER system and not accessible to Google.
10. Interfax Fax Service	United States	Add-on feature providing a fax service to distribute purchase orders from customer to supplier within the indirect procurement software applications
11. Kinamu	Austria	SAP services and outsourcing. Personal data involved is limited to data that could be contained in Customers transactional documentation.
12. Navigant Cymetrix Corporation	India	Spend radar and spend implementation support and monthly refresh support
13. Pendo	United States	Optional – Usage analysis of the JAGGAER Applications to improve functionality and usability of our product. NOTE: Data is not stored by Pendo.
14. Qlikview	Sweden	Business intelligence for direct procurement software applications. NOTE: Customer personal data involved: Customer name, title, phone number, email, and log-in credentials. Documents that may contain personal data: Master Data (Supplier, Materials, Payment Terms, Incoterms (terms of delivery), etc.), customer transactional documentation.
15. Salesforce.com	United States	Support portal ticketing system and Tableau reporting feature NOTE: Personal data involved are full name, contact details (business email address, business phone number/mobile phone number), user ID in salesforce. If support is contacted via email ticket will contain personal data provided in the email (e.g., job title). Tableau feature is used to make and visualize different reports from platform usage to Client, using data which is already processed in the course of using the service i.e. , no additional personal data is required and processed.
16. Smartsheet	United States	Project management tool for professional services engagements. NOTE: This is limited customers PII related to the project planning. (such as person’s name, job title, company)
17. SnowFlake	United States / Europe	Cloud-based data warehouse. NOTE: For EU based Clients data is processed in Europe.
18. SovosTrustweaver	Sweden	Digital signing and archiving of PDF invoices in Procure-to-Pay
19. TealBook	Canada	Optional – Supplier management Integration (Supplier risk, Diversity, General Supplier Information), providing an enriched data set for Clients. NOTE: Personal data involved are mainly limited to: full name, job title, place of employment, business contact details.
20. 8×8	United States / Global	Communication Platform, which is used for the Technical Support calls, real-time analytics to improve productivity and customer experience. NOTE: Customer support calls are recorded. Personal data involved are mainly limited to: Full name, job title, place of employment, business phone number. Call recordings are stored for 40 days with 8×8 on AWS – US, if Clients needs longer retention period data is transferred to JAGGAER and stored on JAGGAER system.

JAGGAER AFFILIATES The following JAGGAER affiliates provide different services and support, including technical infrastructure, IT-facility management, software maintenance, systems maintenance, corporate services, global support services, etc. In doing so, these JAGGAER affiliates may process customer personal data in accordance with JAGGAER policies
JAGGAER Entities	Location	Purpose of Processing
BravoSolution S.p.A.	Italy	Technical infrastructure for JAGGAER Advantage, support services
JAGGAER, LLC	United States	Technical infrastructure for direct procurement software platform, software maintenance, systems maintenance and corporate services
Jaggaer Austria GmbH	Austria	Support services, technical infrastructure for direct procurement software platform
Jaggaer Deutschland GmbH	Germany	Corporate office
BravoSolution France S.A.S.	France	Global support and technical services
BravoSolution S.p.A.	Italy
BravoSolution Mexico S.r.l. de C.V.	Mexico
POOL4TOOL DOO Beograd	Serbia
JAGGAER Asia Pacific Pte Ltd.	Singapore
BravoSolution España S.A.	Spain
Tejari Solution FZ-LLC	Dubai, UAE
BravoSolution UK Limited	United Kingdom
BravoSolution APAC Pty. Ltd.	Australia	Corporate office
BravoSolution China Co. Ltd.	China	Corporate office
BravoSolution Nordics OY	Nordics	Corporate office
BravoSolution Benelux B.V.	The Netherlands	Corporate office
Docskiff, Inc	United States	Corporate office
Docskiff India Private Limited	India	Global support and technical services for Contracts AI
Jaggaer Arabia for Information Technology	Saudi Arabia	Corporate office

Need to Request More Information about a Sub-processor?

Please contact the JAGGAER Privacy team at privacy@jaggaer.com to request additional information about our third-party sub-processors.