Managed Services Terms
(effective January 2025)

1. General Terms and Conditions – All Managed Services
A. For each Managed Service, Client must submit requests for services in scope with such Managed Service in writing via email or via JAGGAER’s ticketing system.
B. JAGGAER will track and report hours consumed in thirty-minute increments. Client will have access to reporting of the Hours consumed in each month and quarter of the Subscription Term.
C. Managed Services are annual subscriptions, but entitlements are based on Hours per Quarter as specified in the applicable Order Form. Unused hours in any Quarter may not be used in subsequent Quarters.
D. All Managed Services will be performed by JAGGAER personnel remotely, during normal business hours and days, and in English language, unless otherwise provided in the Order Form.
E. JAGGAER personnel will not make any business decisions for Client, and Client retains sole responsibility for all decisions and strategy, including whether or how to implement any recommendation or advice or to interpret any data or reporting.
2. Managed Services Packages:
a) Administrative Management – Services: Conduct repetitive, basic administrative tasks related to use of Client’s JAGGAER Applications, including activate/deactivate suppliers, update supplier data, manage user profiles, update category trees, create/update templates, manage scorecards, mass data uploads or deletions via Client user interface, monitoring of Client’s user interface, or order failure management. Exclusions: implementation, configuration changes, workflow management, Client landing page or user experience/user interface management, sourcing event monitoring and other changes that require JAGGAER professional services and/or technical support engagement.
b) Supplier Management Strategy – Services: Conduct strategic, value-added services, including assist with purchase campaign activities, category/supplier analytics, contract administration (templates), guided buying landing pages, ongoing management of catalog suppliers, tail spend analytics, catalog onboarding, contract catalog onboarding, contract compliance tracking, or assist with onboarding suppliers identified by Client. Exclusions: hosted punchout CXML integration setup, EDI integration, conducting exception management processes, and/or supplier enablement services.
c) Reporting – Services: Basic reporting and extracting data from JAGGAER Applications to create reports, including monthly reporting, authoring reports and executive summaries, performance reporting, financial reporting to Client for its regulatory requirements, documenting areas of improvement and corrective actions, and executive summaries. Exclusions: creation/modification of new/existing analytics dashboards and reports outside of the Jaggaer Applications, data deduplication or cleansing and/or risk assessments.
d) AI Optimization – Services: Training for JAGGAER AI offerings (Digital Capture, Contracts AI, etc.) to maximize accuracy and/or capture rate. Client provides accurate and representative examples to be able to optimize training of the AI algorithms. Exclusions: solution modifications that require JAGGAER professional services and/or technical support engagement; creation of sample data; or interaction with third parties like suppliers to get source data.
e) Sourcing Event Management – Services: Review of sourcing events prior to launch to optimize Sourcing capabilities within event setup and analysis features. Review of Sourcing features and parameters including e-auction strategy, feedback, and timeline. Coaching on event strategy and approach. Start-Up Service designed to assist users with event setup and targeted training assistance. Finalization Service for awarding recommendation and standard reporting after event is finished. Exclusions: Platform setup and maintenance.