JAGGAER Sub‑Processors

THIRD-PARTY SOFTWARE AND/OR SERVICES

Sub-processor

Location of Processing

Purpose of Processing

Amazon Web Services (AWS)

United States Germany
Ireland
UK

Infrastructure as a service (IAAS) and platform as a service (PAAS).
NOTE: For EU based Clients, data is processed in Germany, or Ireland.
For UK and APAC based Clients, data is processed in UK.

AppZen, Inc

Add-on functionality that enables high accuracy automated invoice capture, with optional automated email responses to supplier invoice queries

Salesforce.com

United States

Support portal ticketing system.

8×8

United States

Communication Platform, which is used for Technical Support calls and real-time analytics to improve productivity and customer experience.

Forethought

United States

AI based automation platform for Global Customer Care Support

Abbyy

United States
Netherlands
Australia

Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices

Adobe

Global – Location of customer’s Adobe account

AdobeSign electronic signature for documents processed by JAGGAER Contracts+.
NOTE: Location of processing will in the country where customer managed AdobeSign account is located.

Aha!

United States

Hosting of JAGGAER Engage
NOTE: Optional use, JAGGAER Engage is a forum for our customers to submit their feature requests for how we can enhance our solutions.

B2B Router 

Germany

Provides a PEPPOL access point for customers to receive eInvoices from suppliers globally.

BeeliveIT (Step)

Italy

Provides interfaces with Public Administration systems in full compliance with the general principles of the Digital Administration Code for Italy.
NOTE: Applicable to Italian Clients only.

Beroe, Inc 

Ireland

JAGGAER Category Intelligence Beroe Live.AI – in conjunction with JAGGAER category management product.

Bottomline Technologies

United States

Provides integrated AP payments as a service through JAGGAER Pay – Paymode X.

Concord Fax Service

United States

Add-on feature providing a fax service to distribute purchase orders within indirect procurement solutions.

DocuSign

Global – Location of customer’s DocuSign account

Electronic signature for documents processed by JAGGAER Contracts/Contract +
NOTE: For JAGGAER Contract DocuSign location of processing in either US or Europe at the customer’s request.
For JAGGAER Contracts+, DocuSign location of processing will in the country where customer-managed DocuSign account is located.

Finexio

United States

Provides integrated AP payments as a service through JAGGAER Pay

4GFactor

Mexico
United States

Provides eInvoice compliance components such as the verification of eInvoices with government tax authorities in specific countries.

Google

United States
Europe

Provider of the DialogFlow service used to process JAGGAER Assist (if used) interactions and provider of the reCAPTCHA service.
NOTE: Google does not store any personal data

Interfax Fax Service

United States

Add-on feature providing a fax service to distribute purchase orders from customer to supplier within indirect procurement.

Kinamu

Austria

SAP services and outsourcing.
NOTE: Personal data involved is limited to data that could be contained in customers’ transactional documentation.

Pendo

United States

Usage analysis of the JAGGAER Applications via a subscription to JAGGAER Adopt.

Qlikview

Sweden

Business intelligence for direct analytics.

SnowFlake

United States
Germany

Cloud-based data warehouse supporting JAGGAER Analytics.
NOTE: For EU, UK and APAC based Clients, data is processed in Germany.

Sovos

Sweden Germany

Provides eInvoice compliance components such as digital signature, government portal retrieval and secure legal archiving of electronic invoices.

Sphera (RiskMethods)

Germany
United States

JAGGAER Sphera (RiskMethods) Integration is used to support proactive risk identification, assessment and mitigation in the Supply Chain Risk Management services.

TealBook

Canada

JAGGAER Diversity Supplier management Integration.

The Smart Cube – TSC

United Kingdom India

JAGGAER Category Intelligence The Smart Cube AmplifiPro – in conjunction with JAGGAER category management product.

Trustflow

United States
India

Digital mailroom service to automate the data capture of invoice documents.

JAGGAER AFFILIATES provide global support, professional and/or technical services

JAGGAER Entity

Location

BravoSolution APAC Pty. Ltd.

Australia

BravoSolution España S.A.

Spain

BravoSolution France S.A.S.

France

BravoSolution Italia S.p.A.

Italy

BravoSolution S.p.A.

Italy

BravoSolution UK Limited

United Kingdom

BravoSolution Benelux B.V.

The Netherlands

BravoSolution Nordics OY

Finland

Docskiff India Private Limited

India

JAGGAER Arabia for Information Technology

Saudi Arabia

JAGGAER Asia Pacific Pte Ltd.

Singapore

Jaggaer Austria GmbH

Austria

Jaggaer Deutschland GmbH

Germany

Jaggaer FZ-LLC

Dubai, UAE

JAGGAER Serbia DOO Beograd

Serbia

JAGGAER, LLC

USA