JAGGAER Sub‑Processors

THIRD-PARTY SOFTWARE AND/OR SERVICES

Sub-processor

Location of Processing

Purpose of Processing

4GFactor

Mexico
United States

Provides eInvoice compliance components such as the verification of eInvoices with government tax authorities in specific countries.

8×8

United States

Communication Platform, which is used for Technical Support calls and real-time analytics to improve productivity and customer experience.

Abbyy

United States
Netherlands
Australia

Add-on functionality (“Digital Capture”) that enables automated capture and extraction of invoice data from paper and PDF invoices

Adobe

Global – Location of customer’s Adobe account

AdobeSign electronic signature for documents processed by JAGGAER Contracts+.
NOTE: Location of processing will in the country where customer managed AdobeSign account is located.

Aha!

United States

Hosting of JAGGAER Engage
NOTE: Optional use, JAGGAER Engage is a forum for our customers to submit their feature requests for how we can enhance our solutions.

Amazon Web Services (AWS)

United States
Germany
Ireland
UK
UAE

Infrastructure as a service (IAAS) and platform as a service (PAAS).
NOTE: For EU based Clients, data is processed in Germany or Ireland.
For UK and APAC based Clients, data is processed in UK.
For UAE, Morocco, Türkiye, Pakistan, and Egypt based Clients data is processed in the UAE.

AppZen, Inc

United States
India

Add-on functionality that enables high accuracy automated invoice capture, with optional automated email responses to supplier invoice queries

B2B Router

Germany

Provides a PEPPOL access point for customers to receive eInvoices from suppliers globally.

BeeliveIT (Step)

Italy

Provides interfaces with Public Administration systems in full compliance with the general principles of the Digital Administration Code for Italy.
NOTE: Applicable to Italian Clients only.

Beroe, Inc

Ireland

Provides category intelligence in conjunction with JAGGAER category management product.

Bottomline Technologies

United States

Provides integrated AP payments as a service through JAGGAER Pay – Paymode X.

ChatLingual, Inc.

United States

Customer support and language interpretation software.

Comarch Inc

Poland
KSA

Supports JAGGAER eInvoice compliance components such as creation of outgoing invoices in a legally compliant format.
NOTE: Data for EU based clients is processed in Poland, and for KSA based clients in KSA.

Concord Fax Service

United States

Add-on feature providing a fax service to distribute purchase orders within indirect procurement solutions.

DocuSign

Global – Location of customer’s DocuSign account

Electronic signature for documents processed by JAGGAER Contracts/Contract +
NOTE: For JAGGAER Contract DocuSign location of processing in either US or Europe at the customer’s request.
For JAGGAER Contracts+, DocuSign location of processing will in the country where customer-managed DocuSign account is located.

Finexio

United States

Provides integrated AP payments as a service through JAGGAER Pay

Google

United States
Europe

Provider of the DialogFlow service used to process JAGGAER Assist (if used) interactions and provider of the reCAPTCHA service.
NOTE: Google does not store any personal data

Interfax Fax Service

United States

Add-on feature providing a fax service to distribute purchase orders from customer to supplier within indirect procurement.

Kinamu

Austria

SAP services and outsourcing.
NOTE: Personal data involved is limited to data that could be contained in customers’ transactional documentation.

Pendo

United States

Provides user guides and usage analysis in JAGGAER Adopt and JAGGAER Advise.

Salesforce.com

United States

Support portal ticketing system.

SnowFlake

United States
Germany
UK

Cloud-based data warehouse supporting client data extraction, AI features of JAGGAER Platform and JAGGAER Analytics.
NOTE: For EU/EEA, APAC and UAE based Clients, data is processed in Germany. For UK based clients data is processed in UK.

Sovos

Sweden
Germany

Provides eInvoice compliance components such as digital signature, government portal retrieval and secure legal archiving of electronic invoices.

TealBook

Canada

JAGGAER Diversity Supplier management Integration.

Trustflow

United States
India

Digital mailroom service to automate the data capture of invoice documents.

JAGGAER AFFILIATES provide global support, professional and/or technical services

JAGGAER Entity

Location

JAGGAER APAC Pty. Ltd.

Australia

JAGGAER Canada Holdings ULC

Canada

BravoSolution España S.A.

Spain

BravoSolution France S.A.S.

France

BravoSolution Italia S.p.A.

Italy

BravoSolution S.p.A.

Italy

BravoSolution UK Limited

United Kingdom

JAGGAER Benelux B.V.

The Netherlands

JAGGAER Nordics OY

Finland

Docskiff India Private Limited

India

JAGGAER Arabia for Information Technology

KSA

JAGGAER Asia Pacific Pte Ltd.

Singapore

JAGGAER Austria GmbH

Austria

JAGGAER Deutschland GmbH

Germany

JAGGAER FZ-LLC

UAE

JAGGAER Serbia DOO Beograd

Serbia

JAGGAER, LLC

USA