Supplier Login: Troubleshooting

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    Login and Email Issues

    1. Understanding the Migration

    As part of our ongoing improvements, supplier users are being migrated to New Supplier Authentication Method. This process requires you to reset your password. Sometimes, the password reset email or authentication OTP may not appear in your main inbox and could be in your SPAM or JUNK folder.

    2. Step-by-Step Guide

    A. Checking for the Password Reset Email

    1. Open Your Email
      1. Log in to the email account associated with your supplier profile.
    2. Search Your Inbox
      1. Look for an email with the subject line related to “Password ,” “OTP”, “Reset”.
    3. Check SPAM/JUNK Folders
      1. If you don’t see the email in your inbox:
        1. Go to your SPAM or JUNK folder., ,
        2. Look for any emails from the sender address as noreply@jaggaer.com
        3. If you find the email, mark it as “Not Spam” or “Move to Inbox” to ensure future emails arrive in your inbox.
    4. Whitelist the Sender
      1. Add the sender’s email address to your contacts or safe sender list to prevent future emails from going to SPAM/JUNK.

    B. Resetting Your Password

    1. Open the Password Reset Email
      1. Click the link provided in the email. This will take you to the password reset page.
    2. Follow the Instructions
      1. Enter your new password. Make sure it meets the security requirements (e.g., minimum length, use of numbers and special characters).
    3. Confirm the Change
      1. Submit the form and wait for confirmation that your password has been reset.

    C. Logging In

    1. Go to the Supplier Portal Login Page
      1. Use the official link provided in the email or your organization’s portal.
    2. Enter Your Credentials
      1. Use your username which can be username or email, based on what is being asked in the supplier portal and the new password you just set.
    3. Troubleshooting Login Issues
      1. If you still cannot log in:
        1. Double-check for typos in your email or password.
        2. Try resetting your password again if necessary.

    D. Still Need Help?

    • If you have followed all the steps above and still cannot log in or find the email:
      • Contact your organization’s support team or JAGGAER Global Customer Care
      • Provide details such as your username, the time you tried to reset your password, and any error messages you received.

    3. Tips for a Smooth Experience

    • Check your SPAM/JUNK folder regularly during the migration period.
    • Keep your contact information up to date with your organization.
    • Add important authentication related email addresses to your safe sender list.
    • Do not share your password with anyone.

    4. Quick Reference Checklist

    • Checked Inbox for password reset email
    • Checked SPAM/JUNK folder
    • Searched all mail for “Portal” or “password”
    • Whitelisted sender address
    • Clicked password reset link and set a new password
    • Logged in with new credentials
    • Contacted support if still unable to log in – Help Link

    This guide is designed to help supplier users quickly resolve common issues during the migration to the New Authentication Method.

    5. Quick Help Around Whitelisting Email

    To prevent portal emails from being quarantined by your organization’s firewall or spam filter, you are advised to instruct your IT team to accept all emails from a “@jaggaer.com” address.

    Please also review the Junk Email settings of your email client software to avoid accidental message deletion.

    Below are the steps for personal setup, if there is no IT team in your organization.

    A. Gmail

    • Click the gear icon in the top right and select “See all settings”.
    • Go to the “Filters and Blocked Addresses” tab.
    • Click “Create a new filter”.
    • In the “From” field, enter the domain you want to whitelist, such as @example.com.
    • Click “Create filter”.
    • Check the box that says “Never send it to Spam”.
    • Click “Create filter” again to save

    B. Outlook

    • For the web client:
    • Click the gear icon (Settings) and select “Mail”.
    • Go to “Junk email”.
    • In the “Safe senders and domains” section, click “Add” and enter the domain you want to whitelist.
    • For the desktop client (using a received email):
    • Right-click on an email from the domain you want to whitelist.
    • Select “Never block sender” or choose an option to add the sender’s domain to your safe list.

    C. Microsoft 365 (Admin Center)

    • Open the Exchange Admin Center.
    • Go to “Mail flow” > “Rules”.
    • Click “Add a new rule”.
    • Choose a rule to “Bypass Spam Filtering”.
    • In the “Apply this rule if…” section, select “the sender is” > “domain is”.
    • Enter the domain, add it, and click “Ok”.
    • In the “Do the following…” section, ensure “Set the spam confidence level (SCL) to” is set to “Bypass Spam Filtering”.
    • Click “Save”

    D. On APPLE

    • Move an email: Swipe left on a message in your junk folder, tap “More,” then tap “Move,” and select your inbox.
    • Create a rule:
    • Go to Mail > Preferences in the top menu.
    • Click the Rules tab.
    • Click Add Rule and give it a name.
    • Set the condition to “From” “Contains” and enter the domain you want to whitelist (e.g., @example.com).
    • Set the action to “Move Message” to “Inbox”.