• .
    Mais informações

    Relatórios de analistas

    Blog

    Brochures

    Checklist

    Casos de sucesso

    Datasheets

    Aprender

    eBooks

    Infografias

    Notícias

    White Paper

    Contacto

    Seminários on-line

    Eventos

    Comércio autónomo

    ESG

    Sobre nós

    Plataforma JAGGAER One

    Carreiras

    Conformidade e Segurança

    Casos de sucesso

    Support

    Partner Marketplace

    Torne-se um parceiro

    Por indústria

    Educação

    Fabricação

    Energia y Utilidades

    Serviços Financeiros

    Cuidados de saúde

    Ciências da Vida e Farmacêutica

    Por indústria

    Retalho

    CPG

    Setor público

    Transporte e Logística

    Por função

    Compras

    Finanças

    Tecnologia da Informação

    Cadeia de fornecimento

    Por necessidade

    IA em compras

    Redução de custos

    Aquisição Direta

    ESG

    Integração com outros sistemas empresariais

    Rentabilidade das compras

    Otimização de fornecimento

    Visibilidade das despesas

    Cumprimento dos fornecedores

    Aprender

    Informes de analistas

    Blog

    Brochures

    Checklist

    Casos de éxito

    Datasheets

    Aprender

    eBooks

    Infografías

    Noticias

    White Paper

    Contacto

    Webinars

    Eventos

    Comercio Autónomo

    ESG

    Acerca de

    Plataforma JAGGAER One

    Carreras

    Cumplimiento y seguridad

    Historias de éxito

    Soporte

    Partner Marketplace

    Conviértete en partner

    Por industria

    Educación

    Manufacturing

    Energía y Utilities

    Servicios financieros

    Sanidad

    Farmacéutico y Ciencias de la vida

    Por industria

    Retail

    Bienes de consumo envasados

    Sector Público

    Transporte y Logística

    Por función

    Compras

    Finanzas

    Tecnologías de la información

    Cadena de suministro

    Por necesidad

    IA en compras

    Reducción de costes

    Compras directas

    Criterios ESG

    Integración con otros sistemas empresariales

    Rentabilidad de compras

    Optimización de compras

    Visibilidad del gasto

    Compliance de Proveedores

    Scopri di più

    Analyst Reports

    Blog

    Brochure

    Checklists

    I nostri clienti. Storie di successo

    Datasheets

    Imparare

    eBooks

    Infographics

    News

    White Paper

    Contattaci

    Webinar

    Eventi

    Autonomous Commerce

    ESG

    Chi siamo

    La piattaforma JAGGAER One

    Lavora con noi

    Compliance & Security

    Storie di successo

    Servizio Clienti

    Partner Marketplace

    Diventa Partner

    Per settore

    Education

    Manufacturing

    Energy and Utilities

    Financial Services

    Healthcare

    Life Sciences and Pharmaceuticals

    Per settore

    Retail

    Consumer Packaged Goods (CPG)

    Settore pubblico e regolamentato

    Trasporti e logistica

    Per funzione

    Procurement

    Finance

    IT

    Supply Chain

    Per necessità

    AI nel Procurement

    Riduzione dei costi

    Direct Procurement

    Obiettivi ESG

    Integrazione nell'ecosistema aziendale

    Procurement Profitability

    Sourcing Optimization

    Spend Visibility

    Supplier Compliance

    Success stories

    Service client

    Erfolgsgeschichten

    Kundensupport

    Lernen

    Analyst Reports

    Blog

    Broschüren

    Checklisten

    Kundenerfolgsgeschichten

    Produktflyer

    Lernen

    E-Books

    Infografiken

    News

    Whitepaper

    Verbinden

    Webinare

    Veranstaltungen

    Autonomous Commerce

    ESG

    Über uns

    Die Platform

    Karriere

    Compliance und Sicherheit

    Partner Marketplace

    Partner werden

    Nach Branche

    Bildungswesen

    Fertigende Unternehmen

    Energie und Versorgung

    Finanzdienstleistungen

    Gesundheitspflege

    Biowissenschaften und Pharmazeutik

    Nach Branche

    Einzelhandel

    Consumer Packaged Goods (CPG)

    Öffentlicher Sektor

    Transport und Logistik

    Nach Rolle

    Beschaffung

    Finanzen

    Informationstechnologie

    Lieferkette

    Nach Bedarf

    KI im Einkauf

    Kostenreduzierung

    Direkter Einkauf

    ESG-Ziel

    Integration in die Geschäftssystemlandschaft

    Beschaffungsrentabilität

    Beschaffungsoptimierung

    Ausgabentransparenz

    Lieferanten-Compliance

    Marketplace des partenaires

    Devenir un partenaire

    Ressources utiles

    Rapports d'analystes

    Blog

    Brochures

    Checklist

    Témoignages de nos clients

    Datasheets

    Learn

    eBooks

    Infographies

    Actualités

    Livres blancs

    Nous rencontrer

    Webinaires

    Événements

    Commerce autonome

    ESG

    À propos

    La plateforme

    Emplois

    Conformité et sécurité

    Par industrie

    Éducation

    Fabrication

    Énergie et Utilities

    Services financiers

    Santé

    Sciences de la vie et produits pharmaceutiques

    Par industrie

    Retail

    Consumer Packaged Goods (CPG)

    Secteur public

    Transport et logistique

    Par département

    Achats

    Finance

    Informatique

    Supply Chain

    Par besoin

    L'IA dans les achats

    Réduction des coûts

    Achats directs

    Objectif ESG

    Intégration dans le paysage des systèmes d'entreprise

    Rentabilité des achats

    Optimisation du Sourcing

    Visibilité des dépenses

    Conformité des fournisseurs

    Learn

    Analyst Reports

    Blog

    Brochures

    Checklists

    Customer Success Stories

    Datasheets

    Learn

    eBooks

    Infographics

    News

    White Paper

    Connect

    Webinars

    Events

    About

    ESG

    Autonomous Commerce

    JAGGAER One Platform

    Careers

    Compliance & Security

    Success Stories

    Customer Support

    Partner Marketplace

    Become a Partner

    By Industry

    Education

    Manufacturing

    Energy and Utilities

    Financial Services

    Healthcare

    Life Sciences and Pharmaceuticals

    By Industry

    Retail

    Consumer Packaged Goods

    Public Sector

    Transportation and Logistics

    By Role

    Procurement

    Finance

    IT

    Supply Chain

    By Need

    AI in Procurement

    Cost Reduction

    Direct Procurement

    ESG Goal

    Integration into Business System Landscape

    Procurement Profitability

    Sourcing Optimization

    Spend Visibility

    Supplier Compliance

    Success Story

    From Supplier Qualification to Contract Management: illycaffè’s Digital Procurement Project

    With the development of the Procurement Portal, supported by JAGGAER, illycaffè has moved ever closer to the current and potential supply market. An interview with Diego Pedroli, Procurement Director of the leading Italian company specializing in the production of coffee. 

    Allowing Purchasing to accelerate the execution of operational processes and the gathering of the information needed to make timely decisions, thereby freeing resources to focus on core activities. This, in a nutshell, is the result obtained by illycaffè with the project that saw the digitalization of Procurement.

    “The digitalization of processes has pervaded all of illycaffè’s corporate functions for some years now with varying intensity, but inexorably towards a transformation process that has also seen Purchasing play a primary and essential role,” says Diego Pedroli, Director of Procurement at illycaffè, in this video interview. “Undeniably, with the development of the eCommerce channel we have moved closer to the final consumer to the extent that, during the pandemic, the digital channel was often the first contact and the first experience with our coffee and our brand, followed by the physical experience purposely sought in bars and large retailers. With the development of illycaffè’s Procurement Portal we have come ever closer to the supply market of both current and potential suppliers in equal measure.

    “In fact, all the stakeholders in the purchasing process now have a collaboration tool at their disposal through all the management phases, from accreditation and qualification, to sourcing, contract management, up to performance measurement and audit and risk management, concluding the cycle with the development of the supplier rather than their ‘phase out’.”

    As Pedroli relates, “the digitalization of processes has also made it possible to free up resources from the Purchasing Department, which have been entrusted with higher added value activities”.

    The choice of the “right” solution

    Illycaffè’s journey began in 2017 with market research to identify the platforms that could satisfy its needs. “There were four elements in particular that guided the choice of adopting a Procurement Portal,” Pedroli emphasizes:

    1. Governance & Compliance for process traceability and to limit risk, 360-degree management of all suppliers, monitoring and improvement of performance, compliance with guidelines and the purchasing process;
    2. Methods, introducing shared methodologies within the global purchasing community, standardization of procedures, speeding up internal and external responses in terms of time spent through the purchasing process, and continuous improvement through the sharing of best practices;
    3. Transparency, guaranteeing ethical behavior in processes, as well as accessibility to data and information; and
    4. Economic return, getting economic benefits derived from process digitalization and recording a reduction in TCO in different spend categories.

    Digital Procurement: the fundamental elements of the illycaffè project

    “First and foremost, digitalization of procurement could count on the sponsorship of top management, who strongly wanted this project and also actively participated in its implementation in the role of Steering Committee,” Pedroli recalls. “In my opinion this element was decisive for the success of the initiative.”

    Equally fundamental was the decision to share co-responsibility for the implementation between the Procurement Function and the IT-Organization-Processes Function: the way in which the project was introduced, which provided for the training of the Procurement team and stakeholders with sessions set up on an ad hoc basis, also played a key role.

    “All this has made it possible to manage the change of an important company process in a fluid way,” Pedroli confirms. “Finally, we cannot forget the central role played by our technology partner, JAGGAER, which not only provided the platform but also accompanied us on the path of transformation.”

    The future of procurement at illycaffè

    “The goal of consolidating the use of the Procurement Portal at a global level is already in our program, not only with regard to the various company functions, but also the suppliers who interact with all the foreign subsidiaries. The possibility of increasing collaboration with suppliers on a global level in support of the Procure-to-Pay (P2P) process, in addition to the current upstream process, is also being evaluated. And we are not ruling out the use of artificial intelligence to automate some control and verification processes, from a robotic process automation (RPA) perspective.

    “In a nutshell, we will support as much as possible within our supply chain with this digital transformation of processes that began at the company level a few years ago, and which has accelerated significantly in the last year.  The new challenges and our future successes will increasingly be linked to the digitalization of the entire business process: ‘from bean to cup’,” Pedroli concludes.

     

    This article was originally written by Paola Capoferro and published in Italian by Digital4.biz. Read the original article in Italian.

    Find out more about JAGGAER’s Solutions.

    Additional Success Stories

    Maturity Assessment

    Take this quick Autonomous Commerce Maturity Assessment now to identify your maturity stage and the next steps to take in your journey.