• .
    Mais informações

    Relatórios de analistas

    Blog

    Brochures

    Checklist

    Casos de sucesso

    Datasheets

    Aprender

    eBooks

    Infografias

    Notícias

    White Paper

    Contacto

    Seminários on-line

    Eventos

    Comércio autónomo

    ESG

    Sobre nós

    Plataforma JAGGAER One

    Carreiras

    Conformidade e Segurança

    Casos de sucesso

    Support

    Partner Marketplace

    Torne-se um parceiro

    Por indústria

    Educação

    Fabricação

    Energia y Utilidades

    Serviços Financeiros

    Cuidados de saúde

    Ciências da Vida e Farmacêutica

    Por indústria

    Retalho

    CPG

    Setor público

    Transporte e Logística

    Por função

    Compras

    Finanças

    Tecnologia da Informação

    Cadeia de fornecimento

    Por necessidade

    IA em compras

    Redução de custos

    Aquisição Direta

    ESG

    Integração com outros sistemas empresariais

    Rentabilidade das compras

    Otimização de fornecimento

    Visibilidade das despesas

    Cumprimento dos fornecedores

    Aprender

    Informes de analistas

    Blog

    Brochures

    Checklist

    Casos de éxito

    Datasheets

    Aprender

    eBooks

    Infografías

    Noticias

    White Paper

    Contacto

    Webinars

    Eventos

    Comercio Autónomo

    ESG

    Acerca de

    Plataforma JAGGAER One

    Carreras

    Cumplimiento y seguridad

    Historias de éxito

    Soporte

    Partner Marketplace

    Conviértete en partner

    Por industria

    Educación

    Manufacturing

    Energía y Utilities

    Servicios financieros

    Sanidad

    Farmacéutico y Ciencias de la vida

    Por industria

    Retail

    Bienes de consumo envasados

    Sector Público

    Transporte y Logística

    Por función

    Compras

    Finanzas

    Tecnologías de la información

    Cadena de suministro

    Por necesidad

    IA en compras

    Reducción de costes

    Compras directas

    Criterios ESG

    Integración con otros sistemas empresariales

    Rentabilidad de compras

    Optimización de compras

    Visibilidad del gasto

    Compliance de Proveedores

    Scopri di più

    Analyst Reports

    Blog

    Brochure

    Checklists

    I nostri clienti. Storie di successo

    Datasheets

    Imparare

    eBooks

    Infographics

    News

    White Paper

    Contattaci

    Webinar

    Eventi

    Autonomous Commerce

    ESG

    Chi siamo

    La piattaforma JAGGAER One

    Lavora con noi

    Compliance & Security

    Storie di successo

    Servizio Clienti

    Partner Marketplace

    Diventa Partner

    Per settore

    Education

    Manufacturing

    Energy and Utilities

    Financial Services

    Healthcare

    Life Sciences and Pharmaceuticals

    Per settore

    Retail

    Consumer Packaged Goods (CPG)

    Settore pubblico e regolamentato

    Trasporti e logistica

    Per funzione

    Procurement

    Finance

    IT

    Supply Chain

    Per necessità

    AI nel Procurement

    Riduzione dei costi

    Direct Procurement

    Obiettivi ESG

    Integrazione nell'ecosistema aziendale

    Procurement Profitability

    Sourcing Optimization

    Spend Visibility

    Supplier Compliance

    Success stories

    Service client

    Erfolgsgeschichten

    Kundensupport

    Lernen

    Analyst Reports

    Blog

    Broschüren

    Checklisten

    Kundenerfolgsgeschichten

    Produktflyer

    Lernen

    E-Books

    Infografiken

    News

    Whitepaper

    Verbinden

    Webinare

    Veranstaltungen

    Autonomous Commerce

    ESG

    Über uns

    Die Platform

    Karriere

    Compliance und Sicherheit

    Partner Marketplace

    Partner werden

    Nach Branche

    Bildungswesen

    Fertigende Unternehmen

    Energie und Versorgung

    Finanzdienstleistungen

    Gesundheitspflege

    Biowissenschaften und Pharmazeutik

    Nach Branche

    Einzelhandel

    Consumer Packaged Goods (CPG)

    Öffentlicher Sektor

    Transport und Logistik

    Nach Rolle

    Beschaffung

    Finanzen

    Informationstechnologie

    Lieferkette

    Nach Bedarf

    KI im Einkauf

    Kostenreduzierung

    Direkter Einkauf

    ESG-Ziel

    Integration in die Geschäftssystemlandschaft

    Beschaffungsrentabilität

    Beschaffungsoptimierung

    Ausgabentransparenz

    Lieferanten-Compliance

    Marketplace des partenaires

    Devenir un partenaire

    Ressources utiles

    Rapports d'analystes

    Blog

    Brochures

    Checklist

    Témoignages de nos clients

    Datasheets

    Learn

    eBooks

    Infographies

    Actualités

    Livres blancs

    Nous rencontrer

    Webinaires

    Événements

    Commerce autonome

    ESG

    À propos

    La plateforme

    Emplois

    Conformité et sécurité

    Par industrie

    Éducation

    Fabrication

    Énergie et Utilities

    Services financiers

    Santé

    Sciences de la vie et produits pharmaceutiques

    Par industrie

    Retail

    Consumer Packaged Goods (CPG)

    Secteur public

    Transport et logistique

    Par département

    Achats

    Finance

    Informatique

    Supply Chain

    Par besoin

    L'IA dans les achats

    Réduction des coûts

    Achats directs

    Objectif ESG

    Intégration dans le paysage des systèmes d'entreprise

    Rentabilité des achats

    Optimisation du Sourcing

    Visibilité des dépenses

    Conformité des fournisseurs

    Learn

    Analyst Reports

    Blog

    Brochures

    Checklists

    Customer Success Stories

    Datasheets

    Learn

    eBooks

    Infographics

    News

    White Paper

    Connect

    Webinars

    Events

    REV Events

    About

    ESG

    Autonomous Commerce

    JAGGAER One Platform

    Careers

    Compliance & Security

    Success Stories

    Customer Support

    Partner Marketplace

    Become a Partner

    By Industry

    Education

    Manufacturing

    Energy and Utilities

    Financial Services

    Healthcare

    Life Sciences and Pharmaceuticals

    By Industry

    Retail

    Consumer Packaged Goods

    Public Sector

    Transportation and Logistics

    By Role

    Procurement

    Finance

    IT

    Supply Chain

    By Need

    AI in Procurement

    Cost Reduction

    Direct Procurement

    ESG Goal

    Integration into Business System Landscape

    Procurement Profitability

    Sourcing Optimization

    Spend Visibility

    Supplier Compliance

    Blog

    Navigating Your Source to Pay Tech Strategy Amidst the ERP Cloud Era

    eProcurement | Procure to Pay | Source to Pay

    As a Procurement Leader, the first time you learn of your organization’s intent to replace its ERP system may be when they ask you to buy it.  Procurement will play a vital role in the sourcing and contracting process for this large investment, but it also features largely in the implementation and user experience changes that accompany a new ERP.  

    Source-to-Pay cloud solutions have matured over the past two decades to deliver a user-friendly shop and request experience. Meanwhile, ERP cloud solutions primarily invest in HR and Finance usability, workflows, and analytics, and tend to have less developed functionality in the procure-to-pay domain.

    The ERP dialog in your organization is likely to be multi-faceted, containing many layers and involving many different stakeholders, all with their own individual needs, goals, and interests.

    Here are three focus areas that will help Procurement Leaders navigate the new ERP terrain in your organization:

    • Project & Operational Mission Alignment
    • User Experience
    • Volume & Impact

    Project & Operational Mission Alignment

    ERP Replacement projects typically come with a mission statement that goes beyond “replace the ERP.” To gain executive leadership buy-in, tangible, large-scale problems must be solved.

    Knowing the mission statement and supporting goals/objectives of your organization’s ERP is vital to Procurement engaging in the productive dialog, building strategic alliances, and gaining support. 

    Ideally, the ERP project’s objectives align with an improved user experience for business and financial processes.  If there is no mention of that, there is an opening for Procurement Leaders – who have been highly focused on making user experience gains – to appeal to executive leadership to include improved usability into the ERP project goals.

    Improved user experience then becomes an anchor for which to compare the ERP Cloud solution’s source-to-pay functionality to existing solutions already in place.

    Most ERP projects also commit to increasing the automation and efficiency of business processes.  This is another excellent anchoring point for Procurement Leaders to compare existing automation to what the ERP solution can do.

    Many ERP project objectives include a desire to reduce the number of systems and integrations. Even if not formally stated in the project charter, HR, IT, and Finance executives prefer less technical complexity, due to the additional licensing costs and support costs that come with multiple systems.  This is where Procurement Leaders may face the most challenge in demonstrating that their existing source-to-pay cloud solution is worth the technical complexity.

    The benefits of User Experience and Business Process Efficiency tend to outweigh the desire for reduced technical complexity.  But Procurement Leaders should expect to be held accountable for demonstrating that the User Experience is truly worth the technical complexity.

    User Experience

    The Cloud ERP Procurement strategy battleground lies in user experience and its downstream impact to the large, decentralized population of employees who buy goods and services at an institution.

    Over the years, the term User Experience has morphed into code for “I like or don’t like it” in many organizations. The term is used loosely and without much rigor or specificity. However, when an ERP replacement effort starts, it’s critical for Procurement Leaders to drill into what works or doesn’t work about a given process or experience.

    The key to measuring User Experience is describing the behaviors that make a process good. For example, what makes a good non-catalog request experience? The answer to that will vary by organization, but will likely include functionality like the ability to:

    • Fill out all questions and required data on a single form before submitting
    • Ask for additional information when a question is answered a certain way
    • Attach documents

    Once Procurement Leaders and their teams identify behaviors and features that define a particular experience, they can then compare and rate how those behaviors function in their current Source-to-Pay solution vs. the ERP Cloud solution.

    Another way to approach user experience details is to list the most important functions that your current process performs today, and to observe how those functions work in the new ERP.  Produce a three-column grid that lists the specific function, how it works today, and how it would work in the ERP. Highlight green (good), yellow (ok), or red (showstopper), for each functionality in the ERP to keep track of your functionality review.

    Volume & Impact

    The User Experience exercise described above must be placed in the context of impact, to properly resound with the ERP project team and other various stakeholders in the project. Executive leadership is most interested in where there will be criticism and pain in any new processes.

    Let’s say that you compare the new ERP’s non-catalog process to your P2P solution’s non-catalog process and find that there are five additional clicks with the ERP and no ability to add custom fields to the form. How much pain is that, really? If 25% of your requisitions are non-catalog, that’s a lot of pain.

    Take the data points further than percentages, though, to create a more tangible impact with the data. What does 25% average out to per day? Let’s say it equates to 15 requisitions per day across 7 departments.  That means that every day, 7 different departments will experience those additional clicks and inability to answer all the detailed questions that make it easier to complete the order. 

    Coming up with nuanced data points that help tell a real story about impact is vital to understanding true impact and conveying it to a variety of audiences.

    It’s equally important for Procurement Leaders to look at less-than-ideal but low-impact process changes as opportunities to give wins to the project. You cannot win every battle.

    Procurement Leaders can define both User Experience behaviors and Volume/Impact indicators immediately. You don’t have to wait for a specific phase of the ERP project to start that work.  In fact, getting an early start helps organize and focus the Procurement team, and boosts morale as everyone prepares for the large-scale effort of replacing the ERP.

    For more ideas and support in optimizing your user experience and impact data, register for our webinar:Elevating Your Source-to-Pay Tech Strategy in 2023.

     

    About the Author: Jennifer Glassman, Procurement & Payables Consultant, has supported Higher Ed and Non-Profit organizations for 22 years, cultivating supply chain and payment strategies and implementing the technology platforms that fuel them. She started working with JAGGAER in 2000 as a pilot program. She then spent a decade with the University of California, San Diego implementing source-to-settle, supplier management, tax, and payment solutions. In 2017, she and her family relocated to Virginia where Jenn worked with the Howard Hughes Medical Institute supporting Workday procurement. Jennifer moved to the University of Virginia as Director of Procurement and Supplier Diversity Services where she led major aspects of the Workday Financials implementation, incorporating JAGGAER into the renewed systems strategy. Jennifer now works as an independent consultant.

     

    Additional Resources

    Maturity Assessment

    Take this quick Autonomous Commerce Maturity Assessment now to identify your maturity stage and the next steps to take in your journey.