Customer Support
We’re here to help with all your support needs.
We’re ready to support your team, whether you need direct problem solving, services or resources. From implementation through the full lifecycle, we’ve got you covered.
Access the JAGGAER Global Customer Care Portal
Have a question? The Global Customer Care Portal provides a quick connection to JAGGAER support and allows you to submit and track support request tickets. You can also search through our detailed knowledge base.
Looking for other types of support?
Global phone support
International Toll Free Phone Numbers
Country | International Toll Free Phone Number | International Toll Numbers |
Australia | 61280748627 | |
Belgium | 3225884391 | |
Brazil | 558008836353 | |
Canada | 8775282947 | |
Chile | 5612300208830 | |
China*** | 864006327892 | |
Denmark | 4580820176 | |
Finland | 358800102193 | |
France | 33146095672 | |
Germany | 498007244883 | |
Hong Kong | 852800931553 | |
Hungary | 3680088230 | |
India |
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Indonesia | 622180630098 | |
Ireland | 3531800816042 | |
Israel | 9721801224812 | |
Italy | 390282951914 | |
Japan | 81006633813998 or 818001705184 | |
Kazakhstan | 77172727294 | |
Luxembourg | 35280081036 | |
Netherlands | 31852085601 | |
Malaysia | 601800819293 | |
New Zealand | 6498011174 | |
North China** | 86108007142287 | |
Norway | 4780024648 | |
Philippines | 63180011102632 | 63323427789 |
Portugal | 351800181203 | |
Saudi Arabia | 9668008147889 | |
Singapore | 658001013605 | |
South China* | 86108001402182 | |
South Africa | 27800014951 | |
Spain | 34917870226 | |
Sweden | 4620889290 | |
Switzerland | 41800600010 | |
Thailand | 6625088953 | |
Turkey | 908503902086 | |
United Arab Emirates | 9718000320058 | |
United Kingdom | 8000698630 | |
United States | 1-800-233-1121 or 8775282947 |
* Please note that the major cities of the Southern region are Shanghai, Guangdong (including Guangzhou, Shenzhen) and Zhejiang (including Hangzhou). Other Southern regions included are Anhui, Chongqing, Fujian (including Fuzhou, Xiamen), Gansu, Guangxi, Guizhou, Hainan, Hubei (including Wuhan), Hunan, Jiangsu (including Nanjing, Suzhou), Jiangxi, Ningxia, Qinghai, Shaanxi (including Xi’an), Sichuan (including Chengdu), Tibet, Xinjiang, Yunnan.
May only be reachable from China Telecom domestic network. Access from mobile phone is never guaranteed. Toll-free numbers are not accessible from a payphone.
** Northern region includes provinces of Shandong, Henan, Liaoning, Heilongjiang, Jilin, Hebei, and Shanxi. The major cities are Beijing and Tianjin.
May only be available from China Netcom only, China Netcom is the most important network in Northern China but note that China Telecom and China Netcom are allowed to penetrate each other’s market area. Thus end-users from North could also be a China Telecom customer (see above section for China Telecom access and restriction), Available from a payphone but not from mobile carriers.
*** Available in all regions, for Fixed Line and Mobile use, caller paid
INTERNATIONAL PHONE NUMBERS
Jaggaer’s Global Customer Care is a globally distributed support team that receives calls from our international customers via a Universal International Free Number (UIFN). This toll-free number is available to users from countries around the world.
The UIFN is: + {International Access Code} 800 2255 4626
To correctly dial the UIFN, place the relevant International Access Code (IAC) in front of the 800 number
Country | International Access Code (IAC) |
Argentina Telef | 0 |
Australia | 11 |
Brazil (Embrtl) | 21 |
Denmark | 0 |
Finland | 990 |
Germany | 0 |
Hong Kong | 1 |
Hungary | 0 |
Ireland | 0 |
Israel | 0 |
Japan (KDD) | 10 |
Korea (Dacom) | 2 |
Luxembourg | 0 |
Malaysia | 0 |
Norway | 0 |
Portugal | 0 |
South Africa | 9 |
Spain | 0 |
Taiwan | 0 |
United Kingdom | 0 |
JAGGAER Customer Support
We cover the entire SaaS product lifecycle. No matter what your day throws your way, we’re here for you. Our full-service customer support model includes functional and technical support – reducing your down time and getting you back to work. Be confident you’ll always have the help you need through the entire lifecycle. We’re always happy to assist you resolve any problems as quickly as possible.
Our escalation process
If you’re not satisfied with how we’re handling your incident, JAGGAER offers a formal Incident Escalation Process to involve management on both sides. Here’s how JAGGAER management staff are notified as an incident escalates:
- Team lead
- Customer Support Manager
- Senior Customer Support Manager
- Senior Director of Customer Support
- Vice President of Operations