Nives Visintin is Quality Data Manager at Lavazza, the world-renowned coffee brand founded by Luigi Lavazza in Turin, Italy in 1895. A Lavazza employee since 2003, her current role is to manage KPIs and IT activities for the company’s Quality department. Today, Lavazza is one of the main protagonists on the global coffee scene, with a turnover of €2.7 billion and a presence in 140 countries, with eight production plants in five countries and 5,500 employees. It is still a family business, currently administered by the third and fourth generations.
“This global presence is the result of a growth path achieved by investing in research and innovation, with constant attention to the topic of sustainability,” Visintin says. “Before adopting JAGGAER, procurement activities were managed in a very traditional way, with a variety of tools accessing data from various sources. Our goal was to manage all interactions with suppliers through a single tool, allowing us to get accurate data and to improve the transparency and governance of our procurement processes. We found an ideal partner in JAGGAER.”
Visintin continues: “Lavazza started the process of digitalizing procurement in 2010, with the activation of a supplier management solution from onboarding to performance evaluation, in addition to the sourcing solution. Today, JAGGAER technology supports us across the source-to-pay process and is integrated with internal ERP systems as well as external third-party information providers for financial risk assessment and sustainability evaluations.”
Lavazza moved step-by-step through purchasing categories, starting with finished products, moving on to buying raw materials used by the plants and then services. Finally, the unroasted coffee beans were integrated into the JAGGAER platform in 2023.
“I would choose two words to describe JAGGAER: data excellence,” Visintin concludes. “I appreciate the quality and readability of the information we get from the platform and, together with the IT department, we appreciate the cyber security architecture that protects our internal systems.”
