Dubai Municipality starts the era of digital contracts

In support of the strategic plan for digital transformation

Al Hajri: We keep pace with rapid development of Dubai Paperless Initiative

Dubai, 28 October 2019: Dubai Municipality has announced the completion of its digital transformation plan for the contractual process after equipping itself with the technologies and preparing its team to deal with the digital system.

The Municipality is just waiting for instructions for legal approval to conclude the first digital contract to become the first government agency in the Emirate of Dubai to issue digital contracts, marking the start of the digital phase of contracts by 100% for all stages of the contract, which includes the beginning of contractual procedures until the signing of the contract. The move is part of Dubai Municipality’s continuous efforts to develop its services according to the highest standards of smart transformation.

The digital contract project, which will be the first service of its kind in the Emirate of Dubai, is an effective way to facilitate, document and implement contractual procedures more quickly to achieve the desired results and to keep pace with the rapid development witnessed by the emirate, and support the Dubai paperless government initiative and the strategic plan for digital transformation of the UAE government.

Dawoud Al Hajri, Director General of Dubai Municipality, said: “To further Dubai’s global leadership in the smart city sector, and in line with the Dubai Paperless Strategy 2021, launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, in February 2018, in order to digitize all internal and external government transactions and make them paperless, the Municipality has succeeded in qualifying its team and the support mechanisms to issue their contracts digitally, which is a major achievement in the digital transformation of contractual procedures.

“The Municipality’s digital transformation project is a new episode in the series of projects launched by the Municipality since the beginning of this year to provide integrated contractual services, which contributed to the provision of integrated services for internal and external customers,” he added.

Mohammed Mubarak Al Mutaiwei, CEO, Corporate Support Sector, said that the conclusion of the contract digitally will allow all contracting parties of the Municipality and its suppliers the implementation of contract procedures in compliance with the requirements and conditions through the available smart systems.

“This service offers many unique advantages in the field of contractual procedures that contribute in making Dubai the most abreast of the electronic and digital developments and technologies. The digital contract is the result of the collaboration between Dubai Municipality and its strategic partner, Tejari to facilitate and simplify procedures between Dubai Municipality departments and suppliers through an interactive platform that allows access to all necessary approvals and electronic signatures for the conclusion of the contract,” he said.

“The project to conclude contracts digitally will contribute in saving the suppliers’ time to visit the Municipality to sign the contract, as the service is provided in their place, as the system will help significantly in reducing the time customer used to spend while availing the service in the old way,” added Al Mutaiwei.

Abdulla Ali Al Janahi, Chairman of Tejari, said: “We are very proud of our long-term partnership with Dubai Municipality and that we have been part of the completion of the transformation to digital contracts. This milestone is a testament to the transformative thinking of Dubai Municipality and its ongoing efforts to push the boundaries in digitalizing procurement in line with the Dubai Government Paperless Initiative 2021. We look forward to strengthening our relationship with Dubai Municipality and continue to digitize all transactions to support all DM customers to make smart and informed decisions.”


Media Contact

Ismail Meladi

Senior Media Officer

Media Section, Corporate Marketing & Relations Department

Dubai Municipality Ph: 04-2064634 Mob: 052-1080895