State of Procurement Digital Transformation, Part 2
Lessons Learned by Early Adopters
Every business function’s digital transformation requires a strategy that aligns with enterprise goals. At the same time, procurement organizations must holistically assess their own digital capabilities and aspirations, measure the gaps between the two, and use that analysis as the basis for preparing a digital transformation roadmap. Hackett Group research has found that enhancing customer experience and improving analytics competencies are the highest-priority areas for digital investment. Robotic process automation, starting from a relatively low current capability level, promises to be a major contributor to procurement’s operational efficiency within a relatively short period; moreover, 43% of procurement organizations are undertaking initiatives to improve supplier integration in their digital ecosystem.
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