SRM Public Sector

Supplier Relationship Management in the Public Sector: from Process to Engagement

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The concept of supplier relationship management (SRM) was first introduced in 1983 by a consultant named Peter Kraljic in a Harvard Business Review article titled “Purchasing Must Become Supply Management” in which he wrote: “Instead of simply monitoring current developments, management must learn to make things happen to its own advantage. This calls for nothing less than a total change of perspective: from purchasing (an […]

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Molly Fletcher speaking at JAGGAER's Global Procurement Forum, REV 2019, on negotiation

The Heart of Negotiation: A Conversation with Molly Fletcher

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Procurement experts know that making deals is a key part of the job. From agreeing on bulk pricing with a supplier to working out budget numbers with internal stakeholders, procurement teams are locked in a constant give and take. But negotiation doesn’t have to be a battle and learning the steps to success is simpler […]

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edinburgh-scotland-landscape

Scottish Councils Deliver Streamlined Contract and Supplier Management

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“The automation has streamlined the Council’s contract management and supplier performance processes and as such we feel that this has increased our business efficiency and improved internal and third-party collaboration by reducing operating expenses.” – Tommy Burns, Procurement Project Officer – East Ayrshire Council South Ayrshire Council (SAC) and East Ayrshire Council (EAC) are two […]

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European supply chains

How Europe is Coping with Supply Chain Disruption

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Adapting to the present and future challenges of COVID-19 Can the complex global supply network survive the COVID-19 pandemic? And, assuming it can, how will it adapt to the new realities? Define your procurement response strategy. Catch the on-demand webinar on building business continuity plans and business strategies for the short, mid and long-term. Just-in-time […]

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Strategic supplier management

What Makes a Supplier “Strategic”? Not Spend Volume.

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The recent disruptions to supply chains caused by the coronavirus epidemic in China have given supply managers the world over pause for thought. Now more than ever, businesses must improve the efficiency of their supply chains not only to maintain a competitive advantage but also to reduce risk. Leverage your supplier management for maximum benefit […]

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Annual supplier meeting

Forgotten About This in Your Annual Supplier Meetings?

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With 2020 well and truly begun, the timely question of whether you’ve had you had your annual supplier meetings yet, or not, springs to mind. If you haven’t, do your suppliers know what you expect from them? And if your answer is ,”Definitely! All done. We’ve updated prices so everything is now sorted”, ask yourself […]

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AI for Better Supplier Collaboration: First, Get Your Data in Order

AI for Better Supplier Collaboration: First, Get Your Data in Order

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Most software vendors have taken an applications-driven approach to delivering solutions. They have identified the main challenges faced by procurement professionals and developed applications that address those specific challenges. This has brought benefits but not sustainable value, especially when buyers have looked for “best-of-breed” point solutions with limited interoperability. The result has been isolated applications, […]

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AI to improve decision-making in sourcing and procurement

Artificial Intelligence to Improve Decision-Making in Procurement

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What Is the Best Way to Secure Sustainable Competitive Advantage from New Technologies? Until now the focus of attention has been process automation or augmentation. Our recently published report, “Digital Transformation in Procurement: How Close Are We?”, which is based on a global survey with responses from 391 CPOs and other senior procurement decision makers, […]

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How to Improve Supplier Communications Through Online Chat

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Online chat has become ubiquitous among all types of businesses and industries looking to drive sales and improve customer relationships. In the same vein, instant communications can become a key tool in the procurement arsenal to improve supply chain relationship management. A perpetual mission among procurement leaders is finding better ways to improve quality and […]

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